Retrieve company equipment with our employee asset recovery platform.
RetrieveITAssets delivers a smarter way to recover company equipment. Our nationwide network of trained professionals physically retrieves devices directly from former employees across North America—eliminating the need for follow-ups or unreliable return-box programs. Paired with a real-time client portal, seamless API integrations, and a fully documented chain of custody, we empower IT, security, finance, and HR teams to recover assets efficiently, securely, and with complete visibility every step of the way.
Trusted by leading organizations
When employees leave—especially in remote environments—recovering company-issued laptops, monitors, mobile devices, and accessories can drag on for weeks. Return boxes go ignored, reminders unanswered, and valuable equipment remains unreturned.
RetrieveITAssets.com helps organizations recover company-issued assets from former or unresponsive employees. Instead of relying solely on mail-back programs, we coordinate in-person device retrieval and securely return assets directly to your organization.
Start a Recovery Request
“Our clients can send their own box. We actually pick up the assets directly from the offboarded employee and securely return them to their rightful owner.”
RetrieveITAssets delivers a software-enabled recovery platform built for modern IT and HR teams. For enterprise organizations, recovering company equipment isn’t just about logistics—it’s about accountability, security, and protecting sensitive data and intellectual property.
Our platform ensures every recovery is fully documented with a complete chain of custody, including verified pickups, shipping confirmations, and real-time reporting through the client portal.
With an agnostic API, RetrieveITAssets integrates seamlessly into existing offboarding workflows, including platforms like ServiceNow, Workday, BMC Helix, Halo, and more—making asset recovery a natural extension of your enterprise processes.
Provide details including the offboarded employee’s contact information & location, asset inventory, and return instructions.
Our nationwide team professionally coordinates pickup with the former employee using a structured, white-glove approach.
To maximize recovery rates, we go beyond mail-back programs—our team travels directly to the employee’s location to retrieve company assets in person.
All recovered equipment is delivered or shipped back to your organization with full documentation, ensuring accountability, tracking, and chain-of-custody compliance.
“With no set up fee and no monthly minimum, why wouldn’t we give TimeSquared a try? Our equipment return rate increased by more than 75% once we outsourced our IT asset recovery to TimeSquared. The fact that they have team members across the US is a major convenience in a corporate remote employee environment!”
RetrieveITAssets helps organizations reclaim a wide range of company-issued assets through in-person retrieval—eliminating reliance on return boxes and shipping labels.
With a nationwide network of hundreds of recovery professionals, we provide physical pickups backed by real-time visibility and detailed chain-of-custody reporting through our proprietary client portal.
What types of assets can you retrieve?
We can retrieve virtually any asset at your request. Most commonly, this includes technology assets such as laptops, monitors, mobile devices, and peripherals—but our service is not limited to IT equipment.
How is your service different from prepaid mail-back boxes?
We physically collect equipment directly from departing employees rather than relying on them to mail items back independently. In-person retrieval dramatically increases return rates.
Does equipment need to be packaged before pickup?
We retrieve items as presented. If shipping is needed, we coordinate professional packing through FedEx—which provides better protection when we handle the packing ourselves.
Where do you operate?
We provide services across the United States and select Canadian locations.
How do you coordinate with offboarded employees?
Our team manages all scheduling and communication using texts, emails, and phone calls, including reminder messages—so your team doesn’t have to.
Can requests be submitted in bulk or integrated with systems like ServiceNow?
Yes. We support individual and bulk requests, plus ServiceNow integration for seamless workflow automation.
How do you ensure asset security and confidentiality?
Retrieved items go directly to your designated delivery location or through FedEx for shipping, with real-time tracking and detailed chain-of-custody reporting at every step.
Is my company liable if an asset is lost or damaged?
No. Commercial liability insurance covers all assets in our possession. If damage occurs during FedEx shipping, those claims are managed entirely by our team.
How is pricing structured?
$100 per hour, prorated in 30-minute increments, or $150 per hour for nights, weekends, or urgent requests.
Are there setup fees or minimum commitments?
None. Clients pay only for time and shipping costs.
How do we pay for the service?
Monthly invoices include itemized details of each request.
How can I track pickup status?
FedEx receipts and tracking numbers upload directly to each request in our platform for real-time visibility.
What reports will I receive?
Automated email receipts, real-time platform reporting, and comprehensive monthly summaries.
What types of assets can you retrieve?
We can retrieve virtually any asset at your request. Most commonly, this includes technology assets such as laptops, monitors, mobile devices, and peripherals—but our service is not limited to IT equipment.
How do you ensure asset security and confidentiality?
Retrieved items go directly to your designated delivery location or through FedEx for shipping, with real-time tracking and detailed chain-of-custody reporting at every step.
